Retail Realm

2018 eftpos ARA Australian Retail Awards

7:30 am – 10:00 am AEDT 
Thursday 18 October 2018 

Myer Mural Hall 
336 Bourke Street, Melbourne

This year’s awards themed, The Retail Realm: thinking outside the shop, will touch on every element in the retail sphere including customer experience, technology, payments, sustainability, supply chain, growth, employee development and corporate social responsibility.

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GUEST SPEAKER

Naomi Simson head shot_400x400

 

Naomi Simson, RedBalloon

As one of Australia’s most prominent entrepreneurs and business leaders, Naomi Simson is known as the founding director of online experience retailer RedBalloon. She’s an investor on Network Ten’s popular television series Shark Tank, a business blogger and author and is now co-founder of the newly formed The Big Red Group (BRG) an organisation housing her four businesses RedBalloon, Redii, Wrapped and The Huddle.

 

After recently securing the exclusive rights to bring the world’s first Artificial Intelligence (AI) digital marketing platform Albert to Australia and New Zealand, the BRG is paving the way for fully autonomous digital marketing campaigns.

A true business influencer and leader with more than 2 million LinkedIn followers, Naomi also assists entrepreneurs in turning their ideas into big business through her online course ‘Building your Business Brand’ through her education platform, The Huddle. 

As an engaging and passionate speaker, Naomi is relatable across a broad variety of audiences and topics. Often drawing on her own personal experiences, she provides thoughtful and honest conversations on topics such as Purpose, Leadership, Business Success, The Entrepreneurial Journey and Thriving Workplaces.

Before founding RedBalloon, Naomi worked for big businesses including IBM, Apple, KPMG and Ansett Airlines – all of which influenced her views on workplaces.

Naomi’s received a number of high profile awards including the 2008 National Telstra Business Women Awards for Innovation, Ernst and Young Entrepreneur of the Year Industry category winner 2011, and Lifetime Achievement Silver Stevie Award 2013. And in early February 2017, she commenced her role as a member of the University of Melbourne's Faculty's Business and Economics Board.

Since joining eftpos Australia in 2012, Warwick has worked closely with ARA to help support Australia’s retail industry. Before joining eftpos, Warwick worked in journalism, politics and telecommunications, where he performed a variety of senior roles including General Manager of Retail and Channels Public Affairs at Telstra. Warwick has more than 30 years of experience in communications and a passion for Australian business.

Warwick Ponder

Warwick Ponder, Head of Corporate Affairs and Communications, eftpos Australia

As one of Australia’s most talented and recognised textile design artists in Australia, and as a passionate advisor on circular textile innovation, Camille Reed is highly sort after for her textile expertise and sustainability involvement within the fashion industry. Her exclusive works have been featured by some of Australia’s largest retail brands, and also by some of the biggest international high street brands in the US, UK and Europe. She is known in the industry for her can-do attitude, with a feverous passion for recycling and sustainability. Camille has proudly aligned herself through partnerships with National and International circular economy experts as she builds Australia's newest and largest association, the Australasian Circular Textile Association (ACTA) for responsible practice in the fashion sector – with an aim to elevate and innovate the apparel manufacturing industry. Never one to sit back and wait for change, Camille is recognised as a world leader in fashion sustainability founding Australia’s first circular fashion conference, (ACFC) – an annual event collectively supporting AU/NZs industry to become self-sufficient in sustainable best practice. The next ACFC conference will be held in Melbourne, 21st March 2019.

Camille Reed

Camille Reed, ACF Director

Radinck van Vollenhoven is the Country Manager of Stocard in Australia and New Zealand, the leading mobile wallet with over 2.4 million engaged shoppers and a strategic partner to retailers looking to close the loop between the digital and physical worlds. Radinck is a highly driven senior retail executive and well versed on the customer of the future and how to effectively engage them, drive repeat business and improve sales revenue through strategic marketing. He has launched and scaled multiple startup businesses in the technology, retail and media space over the last decade, spanning multiple continents. Radinck is especially passionate about disruptive technology that has the potential to change the way consumers interact with each other and the brands and businesses around them. Prior to Stocard, Radinck worked for Apple, Criteo and Spotify in various business development and management positions building their Australian and European markets.

Radinck van Vollenhoven

Radinck van Vollenhoven, Country Manager of Stocard Australia and New Zealand

Rupert Deans

Rupert Deans, Founder of Plattar

AWARDS CATEGORIES

Retail Realm logo_FINAL_PSD

The Australian Retailers Association (ARA) are proud to announce the 2018 eftpos ARA Australian Retail Awards, the country’s largest and longest running national retail awards program, celebrating the breadth of talent across the dynamic and ever-evolving retail landscape. This year’s awards themed, The Retail Realm: thinking outside the shop, will touch on every element in the retail sphere including customer experience, technology, payments, sustainability, supply chain, growth, employee development and corporate social responsibility.

With 13 awards up for grabs, the ARA will be working with a panel of experts and industry leaders to determine what constitutes the ‘best in retail’ across three categories including customer experience, retail workers and industry leaders.

EXCELLENCE IN CUSTOMER EXPERIENCE

2018 Retail Innovator of the Year 

The ARA’s Australian Retail Innovator of the Year Award recognises an innovative approach to retail  products, services or operations. The innovation must result in either increased efficiency and/or effectiveness of a process or service, a more ethical and/or sustainable approach, or increased customer satisfaction.

The innovation must have been developed (worked on) in the three years prior to the closing date for this year's 2018 eftpos ARA Australian Retail Awards.

2018 Store fit-out of the Year 

The ARA’s Store Fit-out of the Year Award recognises the commitment made by great retailers in the industry to design or re-design their store concepts and demonstrate standards of excellent visual execution. As visual elements of a retail business are clearly linked to productivity and profitability, the ARA’s Store Fit-out of the Year Award recognises the leader in store design.

2018 Excellence in Retail Marketing

In the past, price and product has always driven our buying behaviour. Today, marketing never sleeps. Retail marketing can be driven by your browsing history and tailored to your location. Innovative technologies and consumer data have enabled retailers to market to consumers in a more personalised way, blurring the lines between retail and marketing.

The ARA’s Excellence in Retail Marketing Award acknowledges the 24/7 marketplace and understands the dramatic shift in retail marketing methods.

PEOPLE IN RETAIL

 2018 Excellence in Customer Experience

Customer experience is the lifeblood of any retail business, consisting of customer service, loyalty, satisfaction and fulfilment. The emergence of new technologies and the introduction of the 24/7 retail marketplace it has never been more important that retailers deliver excellent customer experience across every retail shopping platform. The ARA’s Excellence in Customer Experience Award acknowledges the importance of not just customer service, but also the entire customer journey.

2018 Retail Employer of the Year

As retail currently employs 10% of the working population, the ARA’s Retail Employer of the Year Award recognises a leading retail employer who puts their staff and community first. The winner of this Award also demonstrates a strong track record in staff education, training and development programs, internal communication, community support programs and Corporate Social Responsibility (CSR).

 

2018 Young Retailer of the Year

The ARA’s Young Retailer of the Year Award is one of the most valuable awards in the Australian retail landscape. With the Australian retail industry employing 10% of the working population, the this Award recognises the importance of celebrating and rewarding young industry leaders of the future.

The winner of this award will need to demonstrate a clear pathway of excellence, outlining how they entered retail, what they have achieved to date and where they see their future.

 

RETAILER OF THE YEAR

 2018 Retail Leader of the Year

This ARA’s Retail Leader of the Year Award is one of the most desired awards across the Australian retail industry. Expectations of retail leaders today are now far greater due to the dramatic shift in the retail landscape. Emerging technologies and consumer demand are driving the change across the industry, transforming traditional retail into a 24/7 marketplace.

This Award recognises a Senior Executive or CEO of a retail organisation that is paving the future of Australia retail.

 

2018 Independent Retailer of the Year (1 store)

The ARA’s Independent Australian Retailer of the Year Award is recognised as a leader in the retail sector, inspiring their peers and making a significant long-term contribution to the industry’s vibrancy and sustainability. The winner of this Award will be able to demonstrate a strong track-record in cutting-edge marketing strategies, innovative staff management programs and strong leadership qualities.

 

2018 Independent Retailer of the Year (2-5 stores)

 

The ARA’s Independent Australian Retailer of the Year Award is recognised as a leader in the retail sector, inspiring their peers and making a significant long-term contribution to the industry’s vibrancy and sustainability. The winner of this Award will be able to demonstrate a strong track-record in cutting-edge marketing strategies, innovative staff management programs and strong leadership qualities.

 

2018 Independent Retailer of the Year (5+ stores) 


The ARA’s Independent Australian Retailer of the Year Award is recognised as a leader in the retail sector, inspiring their peers and making a significant long-term contribution to the industry’s vibrancy and sustainability. The winner of this Award will be able to demonstrate a strong track-record in cutting-edge marketing strategies, innovative staff management programs and strong leadership qualities.

 

2018 Online Retailer of the Year

With the online retail market growing exponentially, the ARA’s Online Retailer of the Year Award has been given its own category. Similar to in-store customer experience, a strong online presence is now crucial for driving consumer engagement. Now more than ever, consumers hold sway over purchase decisions, and it’s those retailers who leverage this new consumer behaviour and shift their business functions to connect with their consumers who will see substantial growth. The winner of this Award will understand that an accessible 24/7 platform is crucial in today’s retail landscape.

 

2018 Franchise Chain of the Year

The ARA’s Franchise Chain of the Year Award acknowledges excellence in the $146 billion franchise sector across Australia. Like all other retail service providers, the franchise sector has faced challenging trading conditions over the past five years. Instability in financial markets led to negative consumer sentiment and cautious consumer spending on franchised goods and services.  With new arrivals and industry disrupters changing the game, the ARA’s Franchise Chain of the Year Award will be awarded to a franchise that understands the new retail marketplace.

 

2018 National Retailer of the Year


The ARA’s National Australian Retailer of the Year Award is recognised as a leader within the retail sector, inspiring their peers and making a significant long-term contribution to the industry’s vibrancy and sustainability. The Australian Retailers Association’s National Australian Retailer of the Year Award will be presented to an Australian retailer with over 10 stores who demonstrates a strong track-record in cutting-edge marketing strategies, innovative staff management programs and strong leadership.

 

If you are a retailer or if you know a retailer who should be recognised in the country’s largest and longest running national retail awards program, the 2018 eftpos ARA Australian Retail Awards, check out the award categories and apply now.

APPLICATIONS NOW OPEN